We are searching for Senior Application Engineer
contextflow is an award-winning startup developing artificial intelligence-based software applications to support radiologists during clinical routine. Our team of deep learning and engineering experts use our own data flow framework for efficient deep learning development and benchmarking. Methods developed are aligned with data, annotation, clinical and IT requirements in mind and are deployed to hospital sites across Europe providing value in clinical routine to radiologists and to patients. We are an ISO 13485:2016 certified medical device company and are currently expanding our team providing the unique opportunity to join us and take over responsibilities in Customer Service & Support. You will have the chance to play a key role during deployment of medical device software products as well as in supporting our customers, working together with the company founders and learning while the company is expanding to international markets.
As a Senior Application Engineer at contextflow, you will support our customers in all technical aspects to maintain excellent customer relations and high customer satisfaction. You work closely together with Product Management and our DevOps and Software Development teams. Our innovative medical product strives to bring state-of-the-art deep learning into clinical radiology routine. As a member of the Customer Service & Support team, you will be responsible for planning and executing installations and upgrades, training end users, and supporting our existing customers. In addition you will assist in further optimizing our processes and internal systems as well as in keeping our technical documentation up to date.
As a Senior Application Engineer, you will
Be the main communication contact for our customers and partners in all technical aspects like deployment, service & support
Plan and execute installations/upgrades of customer systems, customize configurations and document your project work
Act as a Medical Device Advisor (Medizinprodukteberater) and train end users on our application software
Support our customers in resolving issues, answering questions and handling suggestions
Perform in-depth failure analysis, gather the necessary data and resolve issues to gain and maintain high customer satisfaction including documentation of your work in a ticket system
Ensure technical prerequisites like all-time reliable VPN connections to all customer on-prem systems
Closely collaborate with other internal teams, especially Product Management, DevOps, and Software Development
Assist in process optimization and in keeping technical documents up to date
What you can expect
You will be part of an interdisciplinary team, characterized by close collaboration and sharing of knowledge across boundaries of individual fields. We are focused on developing cutting-edge deep learning techniques that serve the rapidly-advancing needs of precision medicine and clinical practice. We place a huge emphasis on the well-being of all our team members. We take care and support each other so that we can grow together. We work hard but also enjoy spending time together. Every second Thursday, we have Happy Hour together. Feel free to ask about it in more detail in your interview 🙂
Moreover, you will:
Become part of a team of AI medical image processing experts
Thrive in a young, dynamic learning environment where you can grow
Work on the exciting topic of certification of AI software technology
Work directly with the founders and make meaningful contributions to company’s action and value
Manage your own time via flexible working hours, remote work possible
Enjoy other perks such as company retreats, public transport tickets, myclubs membership, etc.
Founded in 2016, we are one of the leading AI medical imaging startups, having grown to 23+ people. To date, we have raised over 10 million € from VCs and EU grants and work together with renown customers across Europe.
What We Are Looking For
Demonstrated experience in working with customers, e.g. Application Engineer, Service Engineer, Support Engineer or similar
Fluency in English
Conversational and intercultural skills in technical calls and in-person meetings
Good knowledge in the fields of Linux, SQL, IT infrastructure, DICOM, radiology workflow
Structured and independent work style but still team-oriented in communications
High level of self-motivation, ambition and eagerness to grow in a dynamic organization
Willingness to travel as required
Drivers license class B desirable
Ability to work on different tasks in parallel
Work permit in EU
Strong belief in growing together as a team
Empathy for each other
Fluency in German
Other European language(s)
Gross salary starting from 45,000€ annual, negotiable based on experience
We are an equal opportunities employer and value diversity!Females are strongly encouraged to apply!
Join an award-winning team
Science & Business Award 2016 – Rudolf Sallinger Fonds
Most Promising Startup 2016 – BCS Search Industry
Digital Innovation Award 2017 – Austrian Federal Ministry of Education, Science and Research
Philips HealthWorks 2018 – Chosen as one of 19 participants out of 700+ applications
Best Pitch 2019 (Healthcare) – Pioneers Festival
Best Healthtech Startup 2019 (Austria) – Central European Startup Awards
Top AI30 (2020) – Forbes DACH
WKO Born Global Champions 2021
How to apply Interested? Send an email to firstname.lastname@example.org with max 1500 characters (~ half a page), letting us know why you would like to join contextflow and how you can best contribute.
Please provide links or attachments with information about yourself (CV, LinkedIN, Xing, website, github…).