We are searching for
Senior Application Engineer
full-time (f/m/d)
Vienna

contextflow is an award-winning startup developing artificial intelligence-based software applications to support radiologists during clinical routine. Our team of deep learning and engineering experts use our own data flow framework for efficient deep learning development and benchmarking. Methods developed are aligned with data, annotation, clinical and IT requirements in mind and are deployed to hospital sites across Europe providing value in clinical routine to radiologists and to patients. We are an ISO 13485:2016 certified medical device company and are currently expanding our team providing the unique opportunity to join us and take over responsibilities in Customer Service & Support. You will have the chance to play a key role during deployment of medical device software products as well as in supporting our customers, working together with the company founders and learning while the company is expanding to international markets.

As a Senior Application Engineer at contextflow, you will support our customers in all technical aspects to maintain excellent customer relations and high customer satisfaction. You work closely together with Product Management and our DevOps and Software Development teams. Our innovative medical product strives to bring state-of-the-art deep learning into clinical radiology routine. As a member of the Customer Service & Support team, you will be responsible for planning and executing installations and upgrades, training end users, and supporting our existing customers. In addition you will assist in further optimizing our processes and internal systems as well as in keeping our technical documentation up to date.


As a Senior Application Engineer, you will

  • Be the main communication contact for our customers and partners in all technical aspects like deployment, service & support
  • Plan and execute installations/upgrades of customer systems, customize configurations and document your project work
  • Act as a Medical Device Advisor (Medizinprodukteberater) and train end users on our application software
  • Support our customers in resolving issues, answering questions and handling suggestions
  • Perform in-depth failure analysis, gather the necessary data and resolve issues to gain and maintain high customer satisfaction including documentation of your work in a ticket system
  • Ensure technical prerequisites like all-time reliable VPN connections to all customer on-prem systems
  • Closely collaborate with other internal teams, especially Product Management, DevOps, and Software Development
  • Assist in process optimization and in keeping technical documents up to date

What you can expect

You will be part of an interdisciplinary team, characterized by close collaboration and sharing of knowledge across boundaries of individual fields. We are focused on developing cutting-edge deep learning techniques that serve the rapidly-advancing needs of precision medicine and clinical practice. We place a huge emphasis on the well-being of all our team members. We take care and support each other so that we can grow together. We work hard but also enjoy spending time together. Every second Thursday, we have Happy Hour together. Feel free to ask about it in more detail in your interview 🙂

Moreover, you will:

  • Become part of a team of AI medical image processing experts 
  • Thrive in a young, dynamic learning environment where you can grow
  • Work on the exciting topic of certification of AI software technology
  • Work directly with the founders and make meaningful contributions to company’s action and value
  • Manage your own time via flexible working hours, remote work possible
  • Enjoy other perks such as company retreats, public transport tickets, myclubs membership, etc.

Founded in 2016, we are one of the leading AI medical imaging startups, having grown to 23+ people. To date, we have raised over 10 million € from VCs and EU grants and work together with renown customers across Europe.

What We Are Looking For

  • Demonstrated experience in working with customers, e.g. Application Engineer, Service Engineer, Support Engineer or similar
  • Fluency in English
  • Conversational and intercultural skills in technical calls and in-person meetings
  • Good knowledge in the fields of Linux, SQL, IT infrastructure, DICOM, radiology workflow
  • Structured and independent work style but still team-oriented in communications
  • High level of self-motivation, ambition and eagerness to grow in a dynamic organization
  • Willingness to travel as required
  • Drivers license class B desirable
  • Ability to work on different tasks in parallel
  • Work permit in EU
  • Strong belief in growing together as a team
  • Empathy for each other

Bonus Skills

  • Fluency in German
  • Other European language(s)

Gross salary starting from
45,000€ annual, negotiable based on experience

We are an equal opportunities employer and value diversity! Females are strongly encouraged to apply!

Join an award-winning team

  • Science & Business Award 2016 – Rudolf Sallinger Fonds
  • Most Promising Startup 2016 – BCS Search Industry
  • Digital Innovation Award 2017 – Austrian Federal Ministry of Education, Science and Research
  • Philips HealthWorks 2018 – Chosen as one of 19 participants out of 700+ applications
  • Best Pitch 2019 (Healthcare) – Pioneers Festival
  • Best Healthtech Startup 2019 (Austria) – Central European Startup Awards
  • Top AI30 (2020) – Forbes DACH
  • WKO Born Global Champions 2021

How to apply
Interested? Send an email to jobs@contextflow.com with max 1500 characters (~ half a page), letting us know why you would like to join contextflow and how you can best contribute.

Please provide links or attachments with information about yourself (CV, LinkedIN, Xing, website, github…).